All calls made or received on Switchboard Cloud™ are automatically recorded.
To access your call Recordings, go to the Recordings menu option.
You can choose whether you want to exclude internal calls (between agents in your departments) so that they are not recorded. By default internal calls are not recorded.
To easily locate a recording, use the filters on the page. You can also share the current URL with a colleague at your company, it will include your search without losing the filters.
