TurboDial is the voice companion for Keap. It uses Twilio to connect the calls and send/receive text messages. TurboDial does not recommend to operate this product independently from Keap.
This article explores the main complaints users often encounter with Keap (formerly Infusionsoft), and TurboDial.
Complexity and Steep Learning Curve
TurboDial, which integrates with Keap for enhanced communication and sales automation, presents a learning curve. Users may find it challenging to set up and integrate with their existing systems. The complexity can lead to frustration, particularly for small businesses or solo entrepreneurs who may not have dedicated technical support.
Cost and Pricing Structure
Another common complaint is the cost associated with using these platforms. Keap is considered a premium tool with pricing tiers that can quickly escalate as businesses grow or require more features. Users often feel that the pricing structure is not transparent or flexible enough, leading to unexpected costs. The lack of a clear pricing model can lead to misunderstandings about the total cost.
Integration and Compatibility Issues
Integration with other tools and platforms is a critical aspect of any automation or CRM software. However, users often report difficulties in integrating Keap with other software, especially niche or less common tools. This lack of seamless integration can hinder workflow efficiency and result in duplicated efforts or data discrepancies.
While TurboDial is designed to work with Keap, users sometimes encounter compatibility issues, particularly when trying to use it alongside other communication tools or CRMs. This can lead to disruptions in workflow and frustration, as users must find workarounds or settle for less-than-ideal integrations.
Customer Support and Service
Customer support quality is a frequently cited concern. Users often report long response times and difficulty in obtaining comprehensive assistance, especially with more complex issues. While Keap does offer support, the level of service can vary, and some users feel that the support provided does not match the high cost of the platform.
Similarly, TurboDial users may find that support resources are limited, particularly if they encounter technical issues or require assistance with advanced features. The availability of timely and knowledgeable support is crucial, and any shortcomings in this area can lead to user dissatisfaction.
Customization and Flexibility
While Keap offer a wide range of features, users sometimes find them lacking in flexibility. The platform may not fully accommodate unique business processes or specific industry needs, especially in terms of reporting, workflow automation, and interface design.
Conclusion
While Keap and TurboDial offer robust solutions for CRM needs, they are not without their challenges. The complexity, cost, integration issues, customer support, and limited customization are common complaints among users. Businesses considering these tools should carefully evaluate their specific needs, budget, and technical capabilities to ensure they select the right solutions and prepare adequately for the associated learning curves and costs.
